We are not a call centre.  We are a traditional brokerage, where values of personal service, knowledge and dependability are paramount.  We take a holistic approach, where we believe in working closely with our clients to truly understand their business.  We use this knowledge to understand the risks your business may be exposed to and the precautions you can take to mitigate them.  As no two clients are the same, so no two insurance needs are.  That’s why all our clients have a designated member of staff who will visit you on site and be your point of contact for all queries.  We don’t compartmentalise different aspects of our service because we believe our comprehensive knowledge of your business is the key to our service standards.  This approach enables us to ensure your insurance specifically suits your needs and offer insightful advice.  Our pro-active approach to improving your risk management and an in depth knowledge of your business can improve your relationship with your insurer.  Better risk management can lead to reduced premiums and fewer claims for you.

We have remained a truly independent broker while many in the profession are now owned by insurers, national brokers or are part of tied networks.  This enables us to offer completely independent advice with no other interested parties behind the scenes.  It also enables us to access to the composite insurers (Aviva, Axa, Zurich, Fortis, MMA, NIG, RSA etc) as well as the Lloyds market.  Our continued growth and focus on risk management can help when we are negotiating with insurers on your behalf.

We are authorised and regulated by the Financial Services Authority and our compliance officer is on hand can deal with any queries regarding regulation.  We are active members of BIBA (British Insurance Brokers Association) and the local business community.